Dell, www.euro.dell.com Review

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Dell, www.euro.dell.com
1.3 stars
Average rating for this product is: 1.3 out of 5

From 2 ratings and 38 reviews

Thumb down 18% of users recommend this product

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Guest's Review of Dell, www.euro.dell.com

31st Mar 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Delivery
    On time
  • Quality of website
    2.5 stars
  • Goods purchased & cost
    Dell Studio 17 £725
  • Customer Service
    0 stars
Good Points

Laptop looks nice and seems to be well put together.


General Comments

I recently spent £725 on a new Studio 17 laptop with 4 year in home warranty including evenings and weekends. Ever since i've received it ,it has had an internet script error message coming up (which is Dell related looking at the error message).
I had to call on numerous occasions (a nice pay per minute 0844 number!) and i even tried using the online chat facility several times before i finally managed to get through to an operator to get any support.
I am now informed that my 4 year warranty only covers the hardware (they certainly didn't make that clear before i bought it!!) and to get this software error fixed, i have to pay a "nominal" £60 fee! (I'm not sure how much they earn, but £60 is not nominal in my book!)
I have just come off the phone to customer services and they didn't want to know!!!

Now i just wish i'd bought the slightly cheaper, same spec Sony Viao from PC world ! At least i could have taken it back to where i bought it and got it fixed!!

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