Guest's Review of Directline Holidays www.directline-holidays.co.uk
31st Mar 2009
Overall Rating
- Value for money
- Ease Of Navigation
Cheap Ive not been on holiday yet to find out what its like.
General Comments
booked two holidays with Directline Holidays, not been on either yet. First one booked no problem, i got my tickets in good time. So I can at least relax abit here.
I tried to cancel one of the holidays after reading terrrible reviews
about the accomadation. However, I tried to negotiate a different hotel (I alreday paid £750 for deposit.) they quoted me £1000 extra fees for a holiday that was only worth £600, so I declined then I decided to still have the flights which they charged me an extra £193 for. cancelation fees. I looked on the web and saw exactly the same flight time date extra for £300 less. In between this they took ages getting back to me and kept on saying different prices, one day they said I had to pay an extra £400 another day it was £165 for the same thing. So I feel abit ripped off having paid £940 odd quid for something which should have cost £630. Im still hoping that everythings ok as we were sent a letter recently saying that we still owed £1000 when I phoned them the lady said everything was o.k.on the phone. After reading over peoples reviews im feeling abit edgy, their offices are now shut for customer services, (though if Iwanted to book another holiday they would only be to pleased and quick to help ha ha.). Im travelling with my sister and a three year old and we havnt been abroad before just the three of us, and we arnt looking forward to it.
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