Waterstones Review

Watch this item
1.3 stars
Average rating for this product is: 1.3 out of 5

From 1 rating and 21 reviews

Thumb down 19% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


addscot's Review of Waterstones

31st Mar 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    Books, £20
  • Layout of shop
    0 stars
Good Points

None


Bad Points

They do not deliver the books you order, complete waste of time. Avoid at all costs.


General Comments

I ordered books from Waterstones as I like the stores and thought that free delivery was a good deal. I usually check most online stores that I do not normally use for consumer reviews before ordering. I foolishly assumed waterstones would be reliable.


Well free delivery actually means no delivery when it concerns Waterstones online.

Ordered 3 books online a month ago, 3 e-mails, 3 phone calls and a lot of hassle later I have been told that my money has been refunded.

I was also told to ring customer services on a specific date (basically two weeks after they take the money out of your account) if my books had not arrived. Waterstones apparently have to allow royal mail two weeks before an order is considered lost. Ridiculous. My feelings are that the book was never there in the first place. There was also issues during e-mail contact with the customer services department. Apparently they were waiting for e-mail contact from another department (I was never told which department) about my order. I asked for a phone number of this mysterious department, they did not have one apparently. They rely on waiting for someone to contact them via e-mail. Ridiculous business strategy.

I addition, I have a similar issue to another reviewer as I used a gift card as part payment which then goes back into your online account so you are essentially forced to use the worst service I have ever come across. It appears if you order one book then you may be lucky enough to receive one, order more and there will be problems.

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

addscot's review has yet to be rated - Be the first!

How helpful did you find this review?