Written on: 30/03/2009
Software not covered by warranty, customer services hopeless, tech help will cost........
I bought a pink Inspiron 1525 for my daughter, her first laptop. Looks great but discovered within hours that it wouldn't download from the internet. To cut a long story short I've had to spend a whole day onto DELL software support [don't know what that cost yet] + pay a £57 'software support charge' to correct what the tech rep said was corrupt software [on a product straight out of the box??]. Machine works now, but never again. As for DELL customer services...... "terms and conditions" stipulate we're not responsible for software problems, only hardware. That issue is still open....so be warned. Take my advice, buy from another company.