CSL www.csl-furniture.co.uk Review

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1.3 stars
Average rating for this product is: 1.3 out of 5

From 1 rating and 31 reviews

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Guest's Review of CSL www.csl-furniture.co.uk

30th Mar 2009

Overall Rating

1 stars
  • Value for money
    2 stars
  • Delivery
    Up to a week late
  • Quality of website
    3 stars
  • Goods purchased & cost
    Leather sofa and chair
  • Customer Service
    1 stars
Good Points

When they did turn up to have a look at the sofa they were on time and very professional, he rang back when he said he would and explained to me and my husband exactley what they would be doing.


Bad Points

When i called them the first time to tell them about the sofa , the person on the phone was not very helpful at all , kept butting in while i was trying to explain the problem , then was trying to fobb me off telling me my heating would fix it and then it would be ok !!!


General Comments

Bought my sofa from CSL in January, after having it ONLY 2 weeks the right hand seat of the sofa felt liked it had dipped. I rang the customer service line only to be told it was settling with the heating !!!! I explained it felt more like the frame than the leather , but the person on the end of the phone was convinced my heating would fix it !!!!! I was advised to leave it for 6 weeks (which i wasn't happy about) and phone back. I left it 2 weeks and phoned back because the chair had gone the same :( They were brill on the phone apologised and made arrangments to come out the following day , which he did. The CSL mas was puzzled to what was wrong , because the front of the chair and the right hand side seat of the sofa has dropped forward, looks like we have had for years. They are suppose to be replacing the seat units , but they have to order them. I wait in anticipation......

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