Written on: 30/03/2009
Went into my HSBC local branch at Redcar, and they were unable to deal with my query and i had to use their phone which put me through to a call centre in india, as soon as i asked what I wanted, I was declined and got told goodbye!
HSBC have no customer skills whatsoever, and from my own experience they want to replave staff wiht machines, and when you want to speak to a banking assistant, you are told to use their phonje in which you could use at home and get put though to india.
Also you cannot phone your branch directly unlick you can with NatWest. HSBC are making too many cut backs and they are not taking their customers into consideration.
tried to extend over draft, and without any reason or listening to me the declined!
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