Thomas Cook Airline Review

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Thomas Cook Airline go to www.thomascook.com
2 stars
Average rating for this product is: 2 out of 5

From 10 ratings and 189 reviews

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Guest's Review of Thomas Cook Airline

27th Mar 2009

Overall Rating

0.5 stars
  • Value for money
    1.5 stars
  • Flight From - To
    Gatwick to Luxor, Egypt
  • Flight on time?
    5 stars
  • Comfort on flight
    0 stars
  • Flight Date
    03/2009
  • Ticket class
    Economy
  • Customer service
    3 stars
  • Quality of food
    2 stars
Good Points

The staff were lovely


Bad Points

Leg room - non unless you are 4ft tall. Food was not great either. Films dated and the one in the window seat had to lean over to see the TV.


General Comments

One of the worst flights I have been on for years. There was absolutely no leg room. You couldn't even bend down to get anything off the floor. Eating your meal was a nightmare and you poked the person next to you in the eye when trying to cut your food.

I am 5ft 5" and my knees were stuck to the back of the seat in front of me for the five hour trip to Egypt., I daren't even put my book and glasses in the pocket on the seat in front of me as that took what little leg room I had. My partner is 6ft and he was in agony and had to sit with his legs splayed for the whole flight. I now know what sardines feel like!!

If you are over 4ft tall I really would not recommend this flight at all.

I would never knowingly fly on their flight again, and this went for all the other people who went on this flight. We all agreed it was terrible. I never complain as a rule unless I really feel strongly about something, and this I did. I would tell any of my friends to give their short-haul flight a miss. Thomas Cook need to sort this out as everyone on this holiday said they would not fly with them again.

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