damps's Review of AOL Broadband www.aol.com
25th Mar 2009
Overall Rating
- Value for money
- Customer Service
- Reliability
- Speed Consistency
I don't think there are any.
Bad Points
Slow Speeds
Long Delays on Telephone Helpline
Poor English spoken by Support Staff
AOL Web Browser full of advertisements
General Comments
I joined aol about 3 years ago on a 1 Mb/s download speed and then had a free upgrade to 2 Mb/s.
From then on the service went downhill. The dowload speed during the evening deteriorated to less than 500 kb/s and often down to 200 kb/s.
When I complained the download speed would be restored for a short while and then return to the slow speed.
When I requested a MAC number so that I could transfer free of charge to a new provider my service was cancelled and I had to pay a New Service fee.
aol has also taken a Direct Debit payment from my bank account after the service was cancelled.
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