Nerja, Hotel Balcon de Europa Review

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1.3 stars
Average rating for this product is: 1.3 out of 5

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Guest's Review of Nerja, Hotel Balcon de Europa Costa Del Sol

25th Mar 2009

Overall Rating

4 stars
  • Value for money
    3 stars
  • Board Basis
    Half board
  • Accommodation
    3.5 stars
  • Food
    4 stars
  • Location
    5 stars
  • Date of stay
    January 2009
  • Tour Operator
    Thomson
  • Customer Service
    3.5 stars
  • Resort
    5 stars
Good Points

Great location but coaches and cars unable to park outside the hotel for loading and unloading - except the hotel's minibus.


Bad Points

The attitude of a small minority of staff needs addressing.


General Comments

We have spent many holidays in Nerja over the 15 years with the last three stays at the Balcon De Europa. However, on the last two we encountered problems with the 'bill' when leaving the hotel. The first time we had two more guests added to our account ! The second (and last) time we had no account with the hotel but paid cash for drinks. However, on leaving we were presented with a bill for use of the telephone in our room. We made no calls during our stay - not even with our mobile phones! The receptionist was adamant that we pay the bill and made no apology for their mistake. We refused, and on returning home the hotel was contacted by e-mail (twice) and eventually we received an apology admitting their mistake.(The call was made from an adjoining room). We have just booked another Nerja holiday but this time at another hotel. The Balcon De Europa have lost two customers due to the intransigence of a staff member.

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