Arnold Clark, Ayr, Ayrshire Review

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2 stars
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bpearson's Review of Arnold Clark, Ayr, Ayrshire Car Dealers

23rd Mar 2009

Overall Rating

2 stars
  • Value for money
    3 stars
  • Customer service
    2 stars
Good Points

Very friendly and helpful prior to sale


Bad Points

After sales service appalling
Car broke down within 14 days of purchase - despite a 'full service'


General Comments

I'll start by saying the car is a 2007 Peugeot estate and is generally in very good condition and the staff were very helpful prior to the sale.

Within 14 days of buying the car, the engine conked out despite a recent servicing by AC only 3 weeks prior. At the time my wife had gone into labour - we bought the car hoping for something reliable! When approaching Arnold Clark for repairs - they insisted on keeping the car for 24 hours to diagnose the problem and were not prepared to offer a courtesy car despite the fact my wife was in labour and the fact the car cocked up because someone hadn't done their job properly at AC.

I would encourage anyone buying from AC - to consider paying a little more from a reputable company and to look beyond the smiles and warmth initially offered.

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