Alliance & Leicester Current Account Review

Watch this item
1.7 stars
Average rating for this product is: 1.7 out of 5

From 0 ratings and 20 reviews

Thumb down 25% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


aberoy's Review of Alliance & Leicester Current Account

23rd Mar 2009

Overall Rating

0 stars
  • Customer Service
    0 stars
  • Ease of use
    4 stars

Having warned Alliance & Leicester that I could have problems with an incoming transfer to cover my credit card bill, (from an Icelandic bank when they were having problems), the resulting farce cost me over £200. (My transfer, in fact, only arrived 2 hours late).
Their systems seem to be set up to avoid any attempt at customer service; they simply keep directing you to the banking ombudsman who does not have a remit to address customer service. What could, in my case, have been sorted out in a two minute phone call, took six months, several letters, and interminable hours spent on the phone waiting for a human to answer, and then speaking to people who would not reveal their own name, or the name of anyone to whom I could write.
I never had any of my complaints answered (despite their proud claims on their website) and was offered only an insulting £25 to go away, which I now have done with as much speed as possible.

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

On average, people found this review very helpful

How helpful did you find this review?