Auto Europe Car Hire Review

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Auto Europe Car Hire
1.8 stars
Average rating for this product is: 1.8 out of 5

From 2 ratings and 68 reviews

Thumb down 26% of users recommend this product

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ericgen's Review of Auto Europe Car Hire Car Hire

23rd Mar 2009

Overall Rating

0 stars
  • Value for money
    0.5 stars
  • Country & City of hire
    USA/New York LaGuardia
  • Choice of vehicles
    Poor
  • Date of hire (month/year)
    february/2009
  • Condition of vehicle
    Good

It seems to me that Auto Europe try to get customers with low quotes only to still get the full price afterwards with these hidden charges. This so called "option" seems to be a scam, nobody in their right mind would choose for that because it is not a problem to fill up a car before returning it. Auto Europe quote a good price up front but when you pick up the car (from National at NY LaGuardia) you are immediately charged a full tank of gas against a rip-off rate called "pre-paid fuel" but this is supposed to be an OPTION which means you have a choice!! You also lose what's left in the tank upon return so we ended up paying $49.18 for $12 worth of gas.
National said it was because of Auto Europe and when I complained to Auto Europe they said it was National so, kind of confusing. As this option was not an option and I never chose for it I wanted a refund for the fuel charge from Auto europe which they would not give.
Also National is to blame because on two earlier occasions I was not charged a tank when the car was provided by Dollar although it was also mentioned in the rental agreement.
It was also disturbing that National wanted us to wait because "the car" (they had only one?) was being cleaned, despite the fact that we were an hour and a half late because of flight delays; not really friendly or respectful towards customers with a 15 hour trip behind them and still an hour's drive ahead!!

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