Auto Europe Car Hire Review

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Auto Europe Car Hire
1.8 stars
Average rating for this product is: 1.8 out of 5

From 2 ratings and 67 reviews

Thumb down 27% of users recommend this product

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ericgen's Review of Auto Europe Car Hire Car Hire

22nd Mar 2009

Overall Rating

0 stars
  • Value for money
    1 stars
  • Country & City of hire
    US/New York LaGuardia
  • Choice of vehicles
    Poor
  • Date of hire (month/year)
    february/2009
  • Condition of vehicle
    Good
Good Points

none


General Comments

Auto Europe Car Hire quote a good price but when I picked up the car (National at NY LaGuardia) I was required (so NOT optional) to purchase a full tank of gas against a high rate, We actually paid $49,18 for a tank of gas that cost $22 at the pump! After complaint upon return we were told that it was an option at National and not a Auto Europe requirement. National told us we had to pay because we were obliged by Auto Europe to do so. That is clearly a misunderstanding! As there is no refund for gas left in car upon return (which was half a tank in our case) I ended up paying $49,18 for $12 worth of gas !!
I think that these hidden charges are terrible. No one in their right mind would take the "pre-paid fuel" option if they would have the choice! It is absolutely no problem to fill up a tank before returning the car!!
Also the handling of the complaint was inadequate, it was not possible to get a refund.

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