Zen Internet www.zen.co.uk Review

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Zen Internet www.zen.co.uk
3.8 stars
Average rating for this product is: 3.8 out of 5

From 4 ratings and 66 reviews

Thumb up 71% of users recommend this product

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gnozu's Review of Zen Internet www.zen.co.uk

22nd Mar 2009

Overall Rating

4.5 stars
  • Value for money
    3.5 stars
  • Customer Service
    5 stars
  • Reliability
    5 stars
  • Speed Consistency
    5 stars

I've been with Zen Internet since 2002. In 7 years with them I've only had one major problem, and that turned out to be because BT had wrecked my ADSL line. Their support were really helpful in working out what the problem was and contacting BT for me (BT were hopeless in their support, by the way). Excellent support from ie the people you call actually seem to know what they're talking about
Excellent service availability. The only problems I've ever had have been BT's fault.

As for speed, I'm almost always able to get 6Mbps, which is apparently just about the max my line can handle.

The only thing is I wish they'd up their download limits. It is a tad expensive. I'm paying £25 a month, and only get 25Gb download cap. £1 per Gig thereafter. I would be far more happy paying £25 a month for unlimited downloads.

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