HSA Dental Insurance Review

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HSAngry's Review of HSA Dental Insurance

19th Mar 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer service
    0 stars
  • Have you made a claim?
    Yes
Good Points

None


Bad Points

Premiums increased and they refused to pay claim.


General Comments

HSA Dental Insurance are refusing to pay my dental claim. Throughout the entire process I have had to chase them for a response, I have not received any correspondence/decisions without having to call them first. They stalled with processing it initially saying the person dealing with it was off sick or on holiday. Then they refused it out of hand saying treatment wasn't covered. I queried this and they said the treatment was covered and the clinician would review again, they then refused the claim saying there was no evidence the work was needed. And are now refusing to accept any communication from my dentist.
I am being channelled down the complaints route, I said I'd be taking it to the ombudsman which they just said "you can't, you have to go through our complaints first".
It's very frustrating and makes me want to give up, but I know that's exactly what they are trying to make me do!!!

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