Guest's Review of K9 Capers www.K9Capers.com
19th Mar 2009
Overall Rating
- Value for money
- Quality of service
- Goods purchased & costcat litter £10
- Layout of shop
K9 capers is ok but I felt as though i was being watched the whole time and that makes browsing very uncomfortable! Also for somewhere that claims to be a discount pet store my usual brand of cat litter is actually £2 more expencsive than where i usually buy it! Why can't i shop in peace? Im all for customer service BUT if when they ask if you are looking for anything in particular and you say no and they STILL dont leave you alone im sorry but thats just annoying.
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Members' Comments onGuest's Review
k9capers on 23rd Mar 2009
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K9 Capers are sorry if this customer felt they were being watched during their visit to K9 Capers. The staff are trained to be attentive so to ensure you are able to find what you are looking for but, in this situation, they clearly got it wrong.
The shelf prices at The Manor Royal Store are always discounted further and in the case of the cat litters, these are on average 30% less than the ticket price with a further 5% off if paying by cash. In this case, it appears that this was not well advertised and the staff dealing with this customer did not point that out to them.
If this customer would like to drop by the store again and ask to speak with the General Manager, an apology in person will be given.