Maplin Electronics www.maplin.co.uk Review

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2.1 stars
Average rating for this product is: 2.1 out of 5

From 12 ratings and 25 reviews

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zeus1958uk's Review of Maplin Electronics www.maplin.co.uk

18th Mar 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Delivery
    On time
  • Quality of website
    2 stars
  • Goods purchased & cost
    Speakers £6
  • Customer Service
    0 stars
Good Points

Good range of goods


Bad Points

Very poor returns policy


General Comments

I went into the Coventry (Gallagher Complex) shop wanting some car speakers. The three boxes on the shelf were somewhat tatty but as the itams were reduced I assumed that this was the reason for the price so I took the best of the lot and bought them. Having got them home I realised that they were unsuitable so tried to return them but was told that I couldn't return them because the box was tatty!!! I tried to point out that this was how I had purchased the item but it fell on deaf ears. Even when I complained online to the so called customer service department they said they would investigate and get back to me. They did eventually get back to me but just said that because my box was tatty that they couldn't accept it back as it was company policy not to accept returned goods that were not in resaleable condition. I had already told them that I had purchased the items in a tatty condition so it seems they hadn't listened. The worst of this is that I had intended buying a 1.5TB hard disc at a later date at a cost of over £100 yet how could I justify spending so much if I was going to have so much trouble if anything should go wrong? So for the sake of £6 and good customer relations they have lost out on a sale of over £100.

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