Norton AntiVirus 2004 Review

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Norton AntiVirus 2004
1.5 stars
Average rating for this product is: 1.5 out of 5

From 3 ratings and 11 reviews

Thumb down 18% of users recommend this product

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twoshoe's Review of Norton AntiVirus 2004

18th Mar 2009

Overall Rating

0 stars
  • Value for money
    1.5 stars
  • Ease of Set Up
    1.5 stars
  • Time Software Used
    6 - 12 Months
  • Ease of Use
    1.5 stars

I had Norton AntiVirus 2004 for a year and, when I came to renew, I noticed they had my old (postal) address. I tried to change it but kept getting told the postcode was invalid (and no, it's not a new-build house). 16 times I logged support calls querying this. 16 times I was either ignored or given an incomprehensible response. Replies to these responses were always ignored; hence I had to open a new support call every time.
Yes, I know it's a trivial issue but if they're this appalling at dealing with something as simple as a change of address, my confidence in their ability to deal with, say, a virus is nil.

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