McDonalds Review

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McDonalds
2.1 stars
Average rating for this product is: 2.1 out of 5

From 9 ratings and 42 reviews

Thumb down 29% of users recommend this product

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Guest's Review of McDonalds

18th Mar 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Average cost per head
    Not supplied
  • Atmosphere
    Family-oriented
  • Quality of food
    0 stars
  • Restaurant name & location
    Chester
  • How often do you eat here?
    Once a week
  • Quality of service
    0 stars

On 2 visits to McDonalds in the last 2 weeks I have waited for cheeseburgers that have never arrived. I complained the first time as I was at the drive in and given a number to call. I've done this and written to head office but there is still no resolution after 10 days. I went again today and ordered a quarter pounder meal - the burger did not arrive and I demanded a refund after 1/2 hour. In my opinion the organisation has deteriorated from the top down. Why bother having a customer service department when it can not treat customers properly once contacted?

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