Tenants Loans Information Review

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0.4 stars
Average rating for this product is: 0.4 out of 5

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bigbird 41's Review of Tenants Loans Information

13th Mar 2009

Overall Rating

0 stars
  • Value for money
    0.5 stars
  • Speed of Application
    3 stars
  • Loan Rate
    3000 - 5000
  • Customer Service
    0 stars

I had massive problems with Tenants Loans Information way back in 2006 and i cant believe that they are still trading! back in 2006 i rec a letter from them telling me i had been approved 4 a loan of up to £3000 and all i had to do was contact them and my loan would be paid 2 me in 3 days max. i duly rang them and paid my fee of £50. Four days later i rec a letter from them 2 say that they had found a "negative entry" on my credit file but they could still process my loan if i could provide a guarantor 4 my loan! I rang the company and pointed out to them that it was they who had originally contacted me and they had clearly stated in that letter that i had already been approved 4 a loan so how could they now say they had found a "negative entry"? Their answer was that the letter should have said "provisionally approved pending a satisfactory credit check". They then said that if my guarantor paid another £50 my loan could still be paid out in 3 days. I demanded a refund of my £50 and told them i would be contacting trading standards. Their response was "as the misprint in the letter was our error we will, as a gesture of goodwill, reduce your guarantors payment to £25 if it is paid now"! I think you can imagine what my response 2 that was! It took me seven weeks of phone calls and emails 2 finally get my money back but. even now, i am still getting letters from them telling me ive been approved for a loan of (now) up to £5000 and the "misprint" is still there!

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Members' Comments onbigbird 41's Review

  • curr946 Rank: Lieutenant on 14th Mar 2009

    i agree, firms like this should be closed down