Fonesafe Mobile Phone Insurance Review

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ejanetb's Review of Fonesafe Mobile Phone Insurance

10th Mar 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer service
    0 stars
  • Have you made a claim?
    Yes
Good Points

none


General Comments

My phone was stolen and then they ran up a bill of over £90 on my phone within the first hour of taking it! I have been trying to sort out my claim for airtime abuse with very little cooperation from fonesafe mobile phone insurance. It seems I have had to do all the work in terms of finding out information from T mobile and I have ended up jumping through hoops just for them to find yet another thing for me to do before they can sort it out. Totally unacceptable! I have written a letter of complaint but I have not received a response. I would urge anyone reading this not to take out insurance with these people! T Mobile cannot understand why fonesafe won't comply with my claim and said there is no reason why they should not honour my request. I think fonesafe CPPi s the worst insurance company I have ever had to deal with.

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