Auto Parts Warehouse www.autopartswarehouse.com Review

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2.4 stars
Average rating for this product is: 2.4 out of 5

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chawk7's Review of Auto Parts Warehouse www.autopartswarehouse.com

7th Mar 2009

Overall Rating

2.5 stars
  • Value for money
    4 stars
  • Delivery
    Still waiting
  • Quality of website
    4 stars
  • Goods purchased & cost
    K&N oil filter
  • Customer Service
    0 stars
Good Points

Nice website


Bad Points

Very poor customer service


General Comments

I placed an order with Auto Parts Warehouse and received confirmation of ir and a tracking number. When ever I went to track the shipment it said information sent to fedex. I continued checking and was never updated. A month later I sent and email and asked the status of my order. The reply I got back was they will check with the warehouse and get back to me. Week later no response, so I sent another email, and the reply I got back was telling me there was a problem with the fedex site. So I asked if the part has been shipped, or if they even have it in stock, and the repose I get back is they will update the tracking number and email me when completed. They completely dodge the question about the part being in stock. So i wait a week and no reply, so I ask again if the part is in stock, an if it is not I would like to cancel my order. I don't get a reply after a week so I call the number, and cancel.

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