Fonesafe Mobile Phone Insurance Review

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marypenguins's Review of Fonesafe Mobile Phone Insurance

7th Mar 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer service
    0 stars
  • Have you made a claim?
    Yes

I made a claim to Fonesafe Mobile Phone Insurance a year ago because i had lost my phone, and i hadn't told them that i had a new IMEI number. They were fine with it and said all i had to do was get t-mobile to send a fax to confirm that i had infact changed my phone, and all was resovled, i got my replacement. Fast forward one year, after still paying the £6.99 a month, and i am in the same situation- although, this time, they are refusing to do it! It doesnt seem to matter that it is the same situation as last time, only this time the screen was cracked. Reason? 'You did your upgrade over the phone and not in person' Needless to say i cancelled my insurance then and there.

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Members' Comments onmarypenguins's Review

  • jurczak on 15th Apr 2009

    Same with me as well just because I upgraded over the phone. I had been paying £6.99 a month for nothing.

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