AXA Sunlife Pension Review

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rallerton's Review of AXA Sunlife Pension

5th Mar 2009

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

None


Bad Points

Nobody at Axa Sun Life to take responsibility.


General Comments

Having placed a lump sum with Sun Life (now AXA SUN LIFE) in a Flexible Transfer Plan over 20 yrs ago, all projections were wildly assumed. Even taking account of poor performance years and "Credit Crunch" we were surprised to find that the Maximum Tax Free Cash sum, plus annual pension available last year has reduced this year by a third. Unless you know the name of the policy, which Axa Sun Life has given to your original policy,you are unable to find any help even with Pension Advisory Services as there are pages upon pages of Policy names . I would have thought that someone at Axa Sun Life,given our policy ref number, would at least be able to tell us WHICH policy name we were invested in. No information is available and the person who rang us back knew nothing as he said he was only doing a favour for another department in doing call backs. You are left feeling that there is absolutely no one department, let alone person , whom you can contact.

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