Virgin www.virgin.net Review

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Virgin www.virgin.net
1.1 stars
Average rating for this product is: 1.1 out of 5

From 2 ratings and 131 reviews

Thumb down 13% of users recommend this product

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dankh's Review of Virgin www.virgin.net

4th Mar 2009

Overall Rating

1 stars
  • Value for money
    3 stars
  • Customer Service
    0 stars
  • Reliability
    0.5 stars
  • Speed Consistency
    2.5 stars

I switched to Virgin recently to try save a few pounds as I wasn't getting good value with my old provider. This was a big mistake as I use my connection mainly for gaming and the ping speeds on the Virgin.net ADSL network are terrible. Tech support are poor but at least they acknowledged that their network becomes very busy during peak hours, this suggests that their infrastructure can't handle the amount of users they currently have.

I found customer services didn't seem to do anything about it, they follow the line that as long as I have a connection then I have no cause for complaint. Good point is they are cheap. Bad points are: Widly fluctuating download speeds.
High latency so not suitable for online gaming.
Overloaded network during peak hours.
Poor customer service.

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