Iberia Airlines Review

Watch this item
Iberia Airlines
1.5 stars
Average rating for this product is: 1.5 out of 5

From 14 ratings and 180 reviews

Thumb down 23% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Natalie120282's Review of Iberia Airlines

1st Mar 2009

Overall Rating

2 stars
  • Value for money
    3 stars
  • Flight From - To
    London Heathrow - San Jose (Costa Rica) via Madrid
  • Flight on time?
    5 stars
  • Comfort on flight
    2 stars
  • Flight Date
    Feb/2009
  • Ticket class
    Economy
  • Customer service
    2 stars
  • Quality of food
    1.5 stars
Good Points


I flew with Iberia, and was nervous because I'd read some bad reviews. But the flight itself was fine, it ran on time, and unlike some other customers 'reviews I ' d read I thought the staff were friendly and helpful.

However there were some issues; my booking confirmation listed the wrong departure terminal at Heathrow, so it was a rush to get checked in. The aircraft do not have individual entertainment systems; just overhead TV screens with no choice of movies, but if you ' ve got an iPod or something that ' s not a huge problem. My biggest issue was delayed luggage; I was flying Economy to San Jose (Costa Rica) via Madrid. I arrived in San Jose at about 6pm on Sunday, my luggage was delivered to me at 3am Tuesday morning. I had to wait over an hour at the airport to report my luggage lost which was frustrating, as there were only 3 staff taking luggage reports, and I'd estimate 70 people with lost luggage. In my opinion Iberia should at least get more staff to handle this so customers aren ' t forced to add time at the end of a long journey. Or ideally stop offering flights which Iberia are not resourced to service fully. The flight was about 200 GBP cheaper than other flights, so I suppose I got what I paid for. My advice for anyone doing a similar flight with Iberia with a short connection time would be to take a small carry on suitcase as hand luggage that you could survive on for 2 days until your luggage finds you.

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

Natalie120282's review has yet to be rated - Be the first!

How helpful did you find this review?