Written on: 27/02/2009 by Dogmad (31 reviews written)
Dedicated Pet Insurance company.
None to note.
I've insured my three springer spaniels for last 4 years with Healthy Pets. I've claimed a number of times for each of them at one time or another, each time the payment has been refunded with in three weeks, given that it would be reasonable for the vet to send the claim form back a few days to a week after the procedure, that would translate to a little over two weeks turn around time.
Healthy pets do offer to pay the vet direct, but I know that some insurance companies are slow at paying out to vets, so to avoid the embarrassment of being caught in the middle between vet and insurance we pay the out standing balance and claim it back.
To date we have claimed for.
Cruciate Ligament repair with on going follow up treatment.
Broken canine tooth requiring root canal work and cap.
Removal of a fatty lump for analysis.
Cut tail with infection.
And numerous cuts and scrapes, stitches and torn pads on their feet.
In every case one call to Healthy pets resulted in a claim form arriving the next day in first class post.
Staff on the phone have always been pleasant, courteous and knowledgeable when I've called with a query.
Their web site which can be found at www.healthy-pets.co.uk is well laid out and easy to navigate, the quote process is quick and straightforward, and policy well written and relatively easy to understand.
The business is web based, and I've already said, only deals with pet insurance, don't expect a glossy brochure, value for money is the order of the day, sop glossy brochures are out to keep costs low.
Three levels of cover are provided for those on a budget, and on going treatment is standard on all levels of cover.
As a dog rescue co ordinator, I'm happy to recommend Healthy Pets to any one who re homes a dog off me.
All in all I'm very pleased with the service I've received over the years.
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