Healthy Pets Pet Insurance - www.healthy-pets.co.uk Review

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Dogmad's review of Healthy Pets Pet Insurance - www.healthy-pets.co.uk

★★★★☆

“I've insured my three springer spaniels for last 4...”

Written on: 27/02/2009 by Dogmad (31 reviews written)

Good Points
Dedicated Pet Insurance company.

Bad Points
None to note.

General Comments
I've insured my three springer spaniels for last 4 years with Healthy Pets. I've claimed a number of times for each of them at one time or another, each time the payment has been refunded with in three weeks, given that it would be reasonable for the vet to send the claim form back a few days to a week after the procedure, that would translate to a little over two weeks turn around time.

Healthy pets do offer to pay the vet direct, but I know that some insurance companies are slow at paying out to vets, so to avoid the embarrassment of being caught in the middle between vet and insurance we pay the out standing balance and claim it back.

To date we have claimed for.

Gastric Enteritis.

Cruciate Ligament repair with on going follow up treatment.

Broken canine tooth requiring root canal work and cap.

Removal of a fatty lump for analysis.

Cut tail with infection.

And numerous cuts and scrapes, stitches and torn pads on their feet.

In every case one call to Healthy pets resulted in a claim form arriving the next day in first class post.

Staff on the phone have always been pleasant, courteous and knowledgeable when I've called with a query.

Their web site which can be found at www.healthy-pets.co.uk is well laid out and easy to navigate, the quote process is quick and straightforward, and policy well written and relatively easy to understand.

The business is web based, and I've already said, only deals with pet insurance, don't expect a glossy brochure, value for money is the order of the day, sop glossy brochures are out to keep costs low.

Three levels of cover are provided for those on a budget, and on going treatment is standard on all levels of cover.

As a dog rescue co ordinator, I'm happy to recommend Healthy Pets to any one who re homes a dog off me.

All in all I'm very pleased with the service I've received over the years.



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Gordonsherratt's Response to Dogmad's Review

Written on: 29/04/2010

Dogmad very nice review, thanks for posting the information, just as well there are people like you around posting postive reviews, guiding others to finding the 'good insurance' companies.
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<br/>Cheers
<br/>G

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Dogmad's Response to Dogmad's Review

Written on: 28/09/2010

An update to Healthy pets insurance is in order now.
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<br/>I've heard a lot of people complaining about very high renewal rates with Healthy Pets, unfortunately in my case this has been borne out, I've just received my renewal, it has gone from &pound;420.00 and a &pound;50.00 excess per claim a year for three dogs to over &pound;1000.00 and a &pound;75.00 + 25% per claim per year, the explanation when I phoned was that Healthy Pets have had rises hoisted on them by their underwriters.
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<br/>They didn't seem bothered at all that I was a loyal customer or that I'd put a lot of business their way through dogs I've re-homed over the last four years.
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<br/>By shopping around I've managed to get the same cover with a &pound;65 excess fee per claim for &pound;468.00 a year with Churchill insurance.
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<br/>Any one looking for pet insurance should ensure that the cover provides for ongoing vet fee's should an ailment turn in to a life long condition, that way as long as you carry on paying the premium you will still be covered, cheaper policies only cover conditions for a year leaving you with out cover in subsequent years.
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