Waterstones Review

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1.3 stars
Average rating for this product is: 1.3 out of 5

From 1 rating and 22 reviews

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Guest's Review of Waterstones

26th Feb 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    58
  • Layout of shop
    0 stars
Good Points

none


Bad Points

Customer service
Delivery Times
Unable to refund onto giftcard


General Comments

On the 9th Feb 09 I ordered 6 books from here. They have been sitting with the status 'on order' since then despite not saying that they were not in stock when I ordered.

I ordered on a giftcard and the books were being delivered to the store.

Today I phoned (for the second time) and was told that several books were sitting in the warehouse but they could not give a delivery date. I asked to cancel and was told I could but that I could not get the money back on my giftcard but into a Watersone's e-account. This left me with the unacceptable option of HAVING no choice but to order from them online in the future and risk this issue all over again.

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