United Airlines Review

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United Airlines
1.5 stars
Average rating for this product is: 1.5 out of 5

From 10 ratings and 171 reviews

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aweston's Review of United Airlines

26th Feb 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Flight From - To
    manchester to orlando
  • Flight on time?
    0 stars
  • Comfort on flight
    0 stars
  • Flight Date
    feb 14 2009
  • Ticket class
    Economy
  • Customer service
    0 stars
  • Quality of food
    0 stars

Thank you United Airways for almost ruining our vacation. We booked 5 round trip tickets from Manchester to Orlando during Daytona 500 week and also kids Feb break. We booked the tickets 7 months in advance 2 days before we were scheduled to leave we received an email that our flight was cancelled. Not postponed Cancelled! The only available flight was 2 days later now we had rented a house and had car reservations did I mention a wedding on the day after we were scheduled to leave. Uniteds awesome customer service response was sorry nothing we can do. How can you do this to a family who scraped all the cash they could for a vacation talk about stress. Luckily my wife who kicks ass on any united CSR found new flights with Air Tran for the same day and saved our vacation. We did have to pay an additional $2,000.00 but compared to what we would have lost out on its only money Right United you know about money you have plenty of it. Do you think United would reimburse anything No there's nothing we can do.

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