United Airlines Review

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United Airlines
1.5 stars
Average rating for this product is: 1.5 out of 5

From 10 ratings and 171 reviews

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jupiter79's Review of United Airlines

25th Feb 2009

Overall Rating

2.5 stars
  • Value for money
    3.5 stars
  • Flight From - To
    chicago-singapore
  • Flight on time?
    4 stars
  • Comfort on flight
    1 stars
  • Flight Date
    06/08
  • Ticket class
    Premium Economy
  • Customer service
    4 stars
  • Quality of food
    0.5 stars

Very good customer service, and good seats in domestic flights .
However they need to keep up and renovate themselves, because I think it has good potential to improve for better. Unfortunately in the international flights, I believe United has a looong way to go to catch up to its competitors.
While they are my choice domestically, I will not fly them outside North America.
I find the seats to be very uncomfortable, and there is no entertainment unit on each seat.
However, since the price is lower than the other airlines, you get what you pay for
1. Good customer service, international and domestic
2. No baggage fees for 1k+ members (up to 50lb domestic) And I think they only charge $15 per bag for non 1k+ members, so it is cheaper than other airlines.
3. Clean and nice domestic aircraft , flights are on-time
4. No major issues in the past 3 years of flying with them
5. Competitive prices, usually cheaper than the other major airlines

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