VPI Pet Health Insurance Review

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0.6 stars
Average rating for this product is: 0.6 out of 5

From 3 ratings and 33 reviews

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Guest's Review of VPI Pet Health Insurance

25th Feb 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer service
    0 stars
  • Have you made a claim?
    Yes
Good Points

None so far


Bad Points

Time taken to pay up, lack of help or reasonable explanation for delay


General Comments

This is my experience with Veterinary Pet Insurance (VPI) Pet Health Insurance. I submitted my claim for E&L pet insurance on 21st December 2008. In January I got a reply saying my claim was being looked into. Despite two further phone calls, the first which did confirm my claim was being paid, I have still not received payment. The reason given was volume of cheques being issued! I don't think this is good enough! I was then asked to phone back in 2 weeks so it seems there is no intention of the company paying up before then. I will definitely not renew my policy. Other companies may be slightly more expensive but I think their service is much more efficient and reliable.

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