1car1 Car Rental Review

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1.7 stars
Average rating for this product is: 1.7 out of 5

From 1 rating and 29 reviews

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0car0's Review of 1car1 Car Rental Car Hire

23rd Feb 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Country & City of hire
    UK, London
  • Choice of vehicles
    Average
  • Date of hire (month/year)
    February 2009
  • Condition of vehicle
    Poor
Bad Points

Failed to deliver the car twice!
I experienced ridiculously bad customer service.


General Comments

Booked "1car1 Car Rental" online to have the car delivered to home address at 6pm. They sent an email confirming it would be delivered at 1pm. We phoned them to say 1pm not good please send at 6pm. They said they could not deliver then so I took half a day off from work for the 1pm delivery. Car didn't show so I phoned them. They confirmed car to arrive at 6pm even though they previously said they could not deliver then. I waited. Nothing turned up. I phoned the Shepherds Bush branch but no reply. I phoned head office and got an out of hours american call centre. They left a message with a manager. He called us in the morning the next day and they eventually delivered. But we missed a wedding we were supposed to go to as we could not leave the night before due to their apparent incompetence.

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