B&Q Kitchens Review

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2.1 stars
Average rating for this product is: 2.1 out of 5

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PJTOMS34's Review of B&Q Kitchens

22nd Feb 2009

Overall Rating

2.5 stars
  • Value for money
    2.5 stars
Good Points

kitchen is of good quality and easy assembly


Bad Points

I cannot believe how ridiculous the delivery process is


General Comments

we ordered a cooker and lewis kitchen from B&Q Kitchens at the end of December, for delivery 11 February,

when the kitchen was delivered we found several items missing one being 925mm corner unit. we where told this would be delivered 24th February along with other outstanding items, upon ringing b & q on the 20th of February to check up on our delivery, we were told that now the missing items would not now be delivered until the 21st march. no apology, no real explanation,

i now have a kitchen fitter halfway through a job, no kitchen and no confirmation of getting the unit

apparently the stock only gets allocated to you the day before you items are due for delivery, therefore if on the day of assembling your order your items are not available you go to the back of the queue again. you may be lucky you may not !!!!


in addition we changed our order from 7 d cor panels to 5 d cor panels, a simple request you might think. but no the only way they can do this is to cancel my original order and create a new one, thus pushing back your delivery date.

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Members' Comments onPJTOMS34's Review

  • Norma Sinclair on 16th Apr 2009

    Would be useful to know what towns these customers are from as there are mixed reviews/comments!