Hertz Car Rental Review

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1.4 stars
Average rating for this product is: 1.4 out of 5

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biggles89's Review of Hertz Car Rental Car Hire

20th Feb 2009

Overall Rating

0 stars
  • Value for money
    0.5 stars
  • Country & City of hire
    UK/Italy
  • Choice of vehicles
    Average
  • Date of hire (month/year)
    08/2008
  • Condition of vehicle
    Poor

I probably won't use Hertz again and I wouldn't recommend them. When I arrived in Perugia airport I found that only one of the 2 child seats I requested had been installed. The staff looked at me as if I had made a mistake until I pointed out that I have twins so I was pretty sure I had requested 2. I had to drive the vehicle to another part of the airport and install another seat myself. It stalled about 20 times but when I reported this to a member of Hertz I was told not to worry and I should be a little heavier on the accelerator because it was a diesel engine. I drove my hire vehicle 30 km to my hotel. I started it up the next morning and the clutch went as soon as I tried to move. I waited all day for the pick up guy. He never showed up. I had to get all my family back to the airport to pick up a replacement vehicle. When I got home I found that my credit card had been debited 1100 GBP for the breakdown!! I have been driving for 22 years and have driven all over the world. I have never had a clutch go on me before but Hertz insist that I used the clutch improperly.

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