Boots Kitchen Appliances www.BootsKitchenAppliances.com Review

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2 stars
Average rating for this product is: 2 out of 5

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74lennon's Review of Boots Kitchen Appliances www.BootsKitchenAppliances.com

18th Feb 2009

Overall Rating

3.5 stars
  • Value for money
    2.5 stars
  • Delivery
    On time
  • Quality of website
    4 stars
  • Goods purchased & cost
    none
  • Customer Service
    4 stars
Good Points

Some items competatively priced. Good customer service on line.


Bad Points

Pulled an offer 3 weeks early, meaning I could not order the items I wanted.


General Comments

I Intended to buy lots of items (american fridge, dishwasher, tumble dryer, range oven and hood) from Boots appliances, but ended up buying them all elsewhere. They had a fantastic offer on Rangemaster products (buy range oven and hood, get dishwasher free). The American fridge freezer and tumble dryer were priced cheaper than anywhere else I could find. I emailed a question to them about the fridge, and they sent me a very detailed response within 24 hours. I had phoned and spoken to customer service regarding the Rangemaster products, they had even given me delivery dates for buying them that day, and they advised me what the delivery dates would be if I ordered the next week. The delivery dates for ordering the next week suited me better, so I waited a week and phoned back to order the goods ( £3,000 worth). The fridge had gone up by £120, the tumble dryer by £25, and the offer on Rangemaster had ended 3 weeks earlier than advertised. The whole lot was going to cost me £545 more than it would have the week before. I didn't place my order with them. I bought the same items from John Lewis, Co-op Electrical and Comet (who had an even better offer on Rangemaster!) I had wanted to give my custom to Boots as I had been impressed by their customer service until this point, but they weren't able to do the goods at the price i was prepared to pay. so I reluctantly went elsewhere.

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