Thrifty Car Rental Review

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1.4 stars
Average rating for this product is: 1.4 out of 5

From 0 ratings and 43 reviews

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Guest's Review of Thrifty Car Rental Car Hire

18th Feb 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Country & City of hire
    Italy, Florence
  • Choice of vehicles
    Poor
  • Date of hire (month/year)
    10/08
  • Condition of vehicle
    Good
Good Points

Prices are cheap


Bad Points

Worst customer service I have experienced and tried to make you pay for higher car category but give you lower category car. Later flat out fabricate receipts.


General Comments

Booked the car in Florence (Firenze), Italy. The lady charged my for higher rate car but gave me lower rate car. When I asked her about it she told me the lower rate car was better. When I got back home and disputed with Thrifty, she provided a fake receipt and said that I have returned the care 3.5h late but reduced/fixed the rates and charged me for extra day to make the final number the same, which was flat out lying. Thrifty did not do anything beyond that or did not return my emails. I am still disputing and re-disputing with my credit card. What a pain. Stay awya from Thrifty or make sure to get a signed receipt when you drop off the car to avoid such a mess.

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