wansteuk's Review of Iberia Airlines
17th Feb 2009
Overall Rating
- Value for money
- Flight From - Tolondon-uruguay
- Flight on time?
- Comfort on flight
- Flight Datefeb
- Ticket classEconomy
- Customer service
- Quality of food
On 17/1/2008 I bought an Iberian Airlines return flight from london-montevideo via madrid for 13.2.08 on Iberia.com. The documentation + website showed all flights were on Iberia. As advised by Heathrow check-in staff I checked-in bags from Heathrow to Madrid. Due to late departure of Heathrow-Madrid flight IB 7447 I missed connection to Montevideo which was very stressful + exacerbated by staff on IB7447 seeming to be unhelpful and there didn't appear to be any Iberia staff in the arrival lounge to help decide what to do with my bags that needed to be collected and re-checked in. There was not another direct flight for some days so I had to cancel my holiday, stay overnight in Madrid and return to London in the morning, getting no sleep.
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