Aviva Car Insurance Reviews at Review Centre

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Aviva Car Insurance
1 stars
Average rating for this product is: 1 out of 5

From 2 ratings and 94 reviews

Thumb down 16% of users recommend this product

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wilmil's Review of Aviva Car Insurance

17th Feb 2009

Overall Rating

0.5 stars
  • Value for money
    1 stars
  • Reason for going with this company
    Cheapest Quote
  • Driver Type
    Older Drivers
  • Customer Service
    0.5 stars
  • Have you made a Claim
    Currently Claiming
  • Cover Taken
    Comprehensive
  • Previous Insurance Company
    Direct Line
Good Points

A car went in the back of our people carrier when it was stationary and parked outside our house, and no one was in our car at the time either. When I reported the accident I got a helpful response from Norwich Union and they arranged a courtesy car a like for like vehicle 12 years newer than ours the next day


General Comments

As we followed the progress of our claim it all went downhill. We are now on our eleventh day and no one has come out to inspect the damage to our car, I have had to explain to several different people in a call centre that the car is very likely written off and when are they going to send an engineer. Also I've had to laise between them and the hire car company about extending the hire of the car for more than a week. Had been told by Norwich Union that they would sort it out and have had to repeatedly phone Norwich Union after the hire company have said they still haven't received confirmation and its been ongoing for 4 days. I've still got the hire car at the moment but for how long who knows andit's hassle that I don't need spending hours on the phone. What makes it so frustrating is that I seem to get passed on from one department to another in call centres, no one seems to know what they are doing, no initiative, unless their computer tells them what to do they are poor. I have been passed round in a full circle 3 times to the department that I called originally. Agghh! My opinion about Norwich Union car insurance is that they seem to be disorganised and do not communicate between departments. Surely due to todays technological advances all relevant information should be updated and available on a database about an ongoing claim. The operators pass the buck far too easily. It would make sense to have a designated person to deal with your claim until it's completion

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