Kirby G5 / 6 / 7 Review

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Kirby G5 / 6 / 7
3 stars
Average rating for this product is: 3 out of 5

From 6 ratings and 28 reviews

Thumb up 54% of users recommend this product

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justagirly's Review of Kirby G5 / 6 / 7

17th Feb 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Special Features
    Eating carpet
  • Durability
    2.5 stars
  • Service & Support
    0 stars
  • Owned Product For:
    1 - 6 months
  • Ease of Use
    1 stars
  • Style
    0 stars

I have had a kirby vacuum for 5 months and it seemed great on the outset. One day it I thought it seemed that my kirby had a surge in power and pulled up an eighteen inch thread from a flat carpet. This made my carpet appear thread bare. Being a large company I felt I would have been treated fairly but in my opinion it didn't appear that I was. I sent e mail to explain my problem and I didn't receive a response in a reasonable time, so I sent a second and i was told a representative would contact me shortly to look into my problem. I was contacted by the franchise I bought my Kirby from about a separate issue and once the gentleman had realised there was in fact a bigger problem he took some pictures and told me that some one would be in contact, but no one appeared to get back to me. So I had to contact Kirby again this time explaining I would go to a solicitors and a kind man at Kirby headquarters told me that he would sort it out and someone will contact me. Again, it appeared no one called. So I spoke to them again and eventually an apologetic man took my kirby away for tests and said that i would be contacted the next day to let know how it is progressing. I wasn't contacted the next day or within the following week, so I phoned Kirby who assured me someone would sort it and would call back and the franchise would call, but again apparently no one did. This is another week since and as yet I'm still waiting for a response.

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