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Aviva Home Insurance
1 stars
Average rating for this product is: 1 out of 5

From 0 ratings and 41 reviews

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Guest's Review of Aviva Home Insurance

17th Feb 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Type of Cover
    Not supplied
  • Have you made a claim
    Yes
  • Customer Service
    0 stars
Good Points

none


Bad Points

Awful service, terrible customer care, delay in everything - from putting you through to the right person (rarely happens) to getting back to you via phone or letter.


General Comments

We have a claim relating to subsidence caused by a tree belonging to the local authority. The service we have had from Norwich Union Direct Home Insurance has been awful, we have spent hours on the phone chasing them. We had builders start the job on 5th Jan they were awful, we stopped them working on 9th Jan and are still left now (in Feb) with furniture in hallways, plastic sheeting covering half the house-and not contact from NU.

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Members' Comments onGuest's Review

  • Claimfix Rank: Lance Corporal on 14th May 2009

    This is Typical of NU these days there own in house builders are leaving busted jobs all over place. It is your house and you are always better off choosing your own local builders, many specialize in claims handling to sort things out. Keep away from large networks like Home-serve or Asprea it will always end in tears.