Europ Assistance Travel Insurance Review

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1.1 stars
Average rating for this product is: 1.1 out of 5

From 0 ratings and 28 reviews

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dwilliam's Review of Europ Assistance Travel Insurance

15th Feb 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Type of Insurance
    Other
  • Were you treated fairly?
    Unfairly
  • Date of Insurance (month/year)
    September 2008
  • Was your claim successful?
    Unsuccessful
Good Points

None


Bad Points

They're too big, they don't have ANY attention to detail, unhelpful to deal with and they don't return my phonecalls!


General Comments

My family and I were left stranded in France after an accident when Europ Assistance Travel Insurance refused to cover us for my sons leg injury on either our breakdown insurance or our accident insurance with them. They were perfectly happy to take the money when we took out the policies, but when we made a claim we were met by confusion, misinformation, broken promises, missed phone calls and a host of communication problems that made our holiday in France a nightmare. The delays and confusion we experienced when we tried to contact Europ Assistance caused additional stress and huge expenses in finding additional accommodation which they also refused to cover. Their complaints procedure was a total mess, culminating once again in one person passing on the complaint to another, then another, then another, each time causing me to go through the information over and over again, only to receive a standard letter after weeks of communications.

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Members' Comments ondwilliam's Review

  • incogna on 1st Aug 2009

    I found this review very helpful because...it went into some detail about the company's service and response.