frankcawthron's Review of Alliance & Leicester
11th Feb 2009
Overall Rating
- Telephone Banking
- Local Branch
- Customer Service
- Internet Banking
- Cash Point Facility
None!!
Bad Points
Everything!!
General Comments
Wakefiel Branch West Yorkshire has to be the worst bank on the planet for customer relations. We are treated like dog turds under youe feet!
The branch seems to be staffed by insolent 12 yr olds who do not care or cannot be arsed to help customers.
My blind 92 year old mother who has the misfortune to have a current account with A&L and has been in a care home for the last 12 months still has statements, replaement cards etc sent to her old address(now reoccupied) despite change of address forms been completed months ago and contacting the branch on an almost weekly basis. Noone at the local branch wants to help or even cares and now to cap it all the account has been frozen and mum cannot get access to her money!1
Avoid like the plauge!!
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