The Cotswold Company Review

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0.4 stars
Average rating for this product is: 0.4 out of 5

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leslie1976's Review of The Cotswold Company

11th Feb 2009

Overall Rating

0.5 stars
  • Value for money
    2.5 stars
Good Points

nice enough furniture


General Comments

I have always liked the furniture from Cotswold Company and in the last few months have made 2 orders with them. The first time I ordered 2 items of furniture and was told they would arrive within a matter of days (I believe my delivery was scheduled to take place 5 working days later) It was mid november and I was hoping to have them in plenty of time for christmas. Well one item arrived by chance about 10 days before christmas (i say by chance because cotswold co assured me to expect a call with my delivery times only I don't recall this actually ever happening in this case), anyway, it was nearly 4 weeks after my initial order and the other piece of furniture wasn't there. I kept getting emails back saying it would be the next day and the day after that, then it would be the next week, then the next month! Eventually I cancelled my order and placed another one for something else about a month later. Everything seemed ok to be honest except the delivery is due today and I hadn't yet received the phone call from them with my 4 hour allocated delivery slot. As I have a job and dogs that need out and nobody to sit in for me to get deliveries I called them. The woman who seemed pleasant and helpful enough said 'she could only apologize and chase up the time' she then promised to call me back in a 'moment' and I thought perfect! What seemed to be 2 hours later she phoned back and gave me a 6 hour time slot which had begun 20 minutes prior to her phoning. This meant that I couldn't take my dogs out or run to my office before it closed as I had planned. I very nicely explained that it was really unfortunate that I was given misinformation and could they at least narrow it down somewhat, for example, did they think it would arrive within 20 minutes? (at least that way I could take my dogs out - I don't have a garden) I mean in my opinion they must have some idea of how long they'll be. She said no and I told her that In my opinion it was poor for cotswold co to give people the wrong information when she apparently seemed to hang up on me! I couldn't believe it. I feel I have never been treated in such a way before, especially by a company I am spending vast amounts of money with. The thing is that I am still awaiting a constructive response from the last time I sent a complaint to the cotswold co - All I got was a standard response that I felt did nothing for me nor did it get me the furniture I had bought but hadn't received.

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