QVC UK www.qvcuk.com Review

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3.1 stars
Average rating for this product is: 3.1 out of 5

From 9 ratings and 32 reviews

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sharon1965's Review of QVC UK www.qvcuk.com

11th Feb 2009

Overall Rating

4.5 stars
  • Value for money
    4.5 stars
  • Delivery
    On time
  • Quality of website
    4.5 stars
  • Goods purchased & cost
    decelor night cream £25
  • Customer Service
    5 stars

I am a bit of a QVC-nut. I have been introduced to so many quality brands, especially salon-range skin care. The jewellery is the best around - best for both price, quality and styles. I never buy from high-street jewellers any more.

Like other reviewers I do find the post of postage prohibative and with no free returns you can end up significantly out of pocket with no goods to show for it. When items have been sent by courier though they will arrange pick up and don't seem to charge for it - strange! In my opinion they also overpackage goods, especially skin care/cosmetics. I recently had a ring that was faulty on arrival. Getting a replacement was no problem but this was also faulty. I sent it back but the refund only covered the item and cost of original postage not the costs to me of returning it to them. Mind you, this has happened before and when I contacted them they refunded returns costs no problem - so keep a receipt if you send faulty stuff back.

The customer services are excellent. The 5-7 working days delivery is often much quicker than that.

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