Cebu Pacific (CEB) Review

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Cebu Pacific (CEB)
1.1 stars
Average rating for this product is: 1.1 out of 5

From 2 ratings and 12 reviews

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Guest's Review of Cebu Pacific (CEB)

11th Feb 2009

Overall Rating

4 stars
  • Value for money
    4.5 stars
  • Flight From - To
    Seoul, Korea - Manila, Philippines
  • Flight on time?
    3.5 stars
  • Comfort on flight
    4 stars
  • Flight Date
    01/2009
  • Ticket class
    Economy
  • Customer service
    4 stars
  • Quality of food
    3 stars

Flew ICN (Seoul, Korea) - MNL - ICN at end of Jan.

Was quite nervous of using Cebu Pacific having read several negative reviews of them, And I'm very glad I did "have" to go through them as, from my experience, they were excellent!

For starters, they cost about 120,000KRW per person less than the other carriers for the return fare. You are unable to book their Korean flights through the website (which may have been a blessing as this seems to be where lots of the complaints arise!), but it was a simple case of phoning their office in Seoul (the staff were friendly, helpful and could speak English) and then transferring the money to their bank account and they acknowledge this and send you the eticket- all within an hour!

As for the flight itself, we were delayed an hour leaving Korea but this was NOT Cebu's fault- a snowstorm blew in when we were meant to be departing and it meant we had to be de-iced at the end of the runway and wait for it to clear slightly! They even made up for it slightly as we landed over half an hour early on the return leg from Manila.

The plane on both legs looked pretty new and was tidy and simple on the inside. The flight attendants were helpful and cheerful. There was also a free cold and hot drink and hot food on both flights, which was totally unexpected. The food was nothing to write home about, but it was edible and the fact we got anything was great as you certainly don't get that on budget airlines in Europe!


All in all, my worries about the flights being heavly delayed or cancelled and me struggling to get my money back were totally unfounded and Cebu Pacific were actually one of the better airlines I've been on (and I've been on many in both Asia and Europe!).

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