Eurocar Rental NZ ltd. Christchurch Review

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4.1 stars
Average rating for this product is: 4.1 out of 5

From 0 ratings and 17 reviews

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IGPOULTNEY's Review of Eurocar Rental NZ ltd. Christchurch Car Hire

9th Feb 2009

Overall Rating

0 stars
  • Value for money
    1.5 stars
  • Country & City of hire
    NEW ZEALAND, AUCKLAND
  • Choice of vehicles
    Poor
  • Date of hire (month/year)
    DECEMBER 2008
  • Condition of vehicle
    Average
Good Points

EFFICIENCY OF BOOKING SERVICE INITIALLY


Bad Points

Car described on rental was not what was delivered


General Comments

Eurorentals use an agent in Auckland and they only had a Suburu Forester not the Suburu Legacy we had ordered. As it was peak time we had no other option. On return of the car to Christchurch office the car was checked over by their representative and was all in order. After leaving the car we received an email the next day claiming there was a large dent to the front wing. This was not the case and was not caused by ourselves,they were unable to provide photographs or an estimate of the damage for nearly 2 weeks despite having taken over £1000 from my credit card as excess. They also took more money than the agreed excess and only refunded this when challenged.
Overall an unhappy experience and not one i will repeat.

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