BMI www.flybmi.com Review

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BMI www.flybmi.com
2 stars
Average rating for this product is: 2 out of 5

From 2 ratings and 66 reviews

Thumb down 44% of users recommend this product

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TheFaqqer's Review of BMI www.flybmi.com

8th Feb 2009

Overall Rating

2 stars
  • Value for money
    2 stars
  • Flight From - To
    LHR - MAN (UK)
  • Flight on time?
    4 stars
  • Comfort on flight
    3 stars
  • Flight Date
    January 2009
  • Ticket class
    Economy
  • Customer service
    2 stars
  • Quality of food
    0.5 stars
Good Points

Cabin staff usually very friendly and efficient.


Bad Points

I've found it a nightmare to check in if there's anything slightly wrong with the ticket. Mine had been changed by BMI staff at Manchester airport, which meant that I could not check in online. Rang BMI Diamond Club line, to be told that there was an IT problem and try back in an hour. Rang reservations, told to try again in three hours. Rang IT support, told to try again in two hours. At one point, I was told that there was a problem with the website because BMI were cancelling other flights - WHAT???


General Comments

I only fly with BMI because I've got so many frequent flier miles - left over from when they were British Midland and actually had some degree of customer service.

If you have to pay for your food, I wouldn't advise it because I don't think it's worth it. If you don't have to pay for your food, I'd say stick with something like a Kit Kat rather than a BMI breakfast!

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