Barcelona Visit Barcelona, www.visit-bcn.com Review

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2.3 stars
Average rating for this product is: 2.3 out of 5

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susannekaiser's Review of Barcelona Visit Barcelona, www.visit-bcn.com

4th Feb 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Board Basis
    Self catering
  • Accommodation
    0 stars
  • Food
    0 stars
  • Location
    1.5 stars
  • Date of stay
    December 2008
  • Tour Operator
    Visit Barcelona Apartments
  • Customer Service
    0 stars
  • Resort
    1.5 stars
Good Points

none unfortunately


Bad Points

Bad customer services and support, very stressful dealing with the company as they did not respond promptly, had to keep chasing them.


General Comments

I had terrible troubles with Visit Barcelona which made our short tip extremely stressful. The apartment was not very clean. The internet did not work, even though they claimed that it should have been working and it was a fault with our computer. Luckily however we were able to pick up other signals without a problem on the balcony - but it was November and my husband ended up having to work in the freezing cold, as they did not get their act together to sort it out. I had to make lots of calls to them to get answers from them and organise a cleaner to come around. The company refused to compensate me for the expensive calls I had to make on my mobile (other than a discount on any further bookings - but after my experience with them I would certainly not contemplate ever staying with them again). I had to call them several times when back in the UK to find this out as they never bothered to call me back or mail me either. Their argument was that I already had a discount when I booked, in other words it seems, you forfeit your right to a proper customer service when you happen to book at a time when they offer a discount.

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