Marks and Spencer Review

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2.1 stars
Average rating for this product is: 2.1 out of 5

From 2 ratings and 43 reviews

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cooltens's Review of Marks and Spencer

3rd Feb 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    338.50
  • Layout of shop
    0 stars
Good Points

Nothing..they are really cheaters


General Comments


On 25/12/2008, I placed an order for a Sony Bravia 32 ' TV in Marks & Spencer online shop (www.marksandspencer.com). The order supposed to deliver on or before 12/01/2009. According to that M&S debited £338.53 on 04/01/2009 from my credit card account and did a delivery on 07/01/2009. During installation the delivery person noticed a problem in TV screen and he apologized and returned back the TV. He told us he will contact us as early as possible for another delivery.
After that I didn ' t hear anything from M&S and we had been made a series of calls to the customer care between 12/01/2009 and 20/01/2009. On 20th January the customer execute apologized for the issue and told me M & S can no longer deliver the Sony Bravia TV and they are ready for a refund or a replacement. Since there are no more discounts (Christmas sales closed already) I opted for the replacement. The executive offered me a Samsung 32 ' TV I agreed with that. She told me they will contact me as soon as possible with the new delivery date.
Till now (27/01/2009) I heard anything yet from their side and fed up with the whole process. Even though I agreed with the cheaper replacement which they offered, still they did not deliver the TV or contacted me. I am feeling sorry for myself because, there were at least 6 companies had offers on the same TV (during Christmas time) and I opted for M & S only because of reputation and brand name.

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Members' Comments oncooltens's Review

  • pintapride on 19th Jul 2009

    I do hope that you got the problem resolved.
    BUT I do hope that you did not take the Samsung as it is a much inferior product to the Sony. Sound quality ion the Samsung is very poor.