bradberry's Review of British Gas
2nd Feb 2009
Overall Rating
- Value for money
There are no good points AT ALL for me.
Bad Points
customer service
account management
inaccurate billing
basic provision of service
General Comments
British Gas cannot seem to administer the most simple of things, such as a change of my address, and refuses to accept my meter readings, favouring instead their estimates (which led them to send me a bill for £8150 for 3 months' gas - I live alone in a small two bed flat). I can never get a straight answer out of their customer service. - assuming I have the time & money to stay on hold for 30mins or more on a charged line. I email them and I never received a reply. They have sent me demands for bills that don't exist or were cancelled. The latest is that they have passed on my details to a debt collection agency - for gas usage at a property I moved out of in 2006!! Which they know all about, as that also was one enormous disaster. I was £280 or more in credit, which I simply wanted to transfer to my new property. Couldn't do that, and it took 9 months to get a refund out of them.
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